Violence at Work
People who deal directly with the public may face aggressive or violent behaviour. They may be sworn at, threatened or even attacked.
The Health and Safety Executive’s definition of work-related violence is:
- any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.
Verbal abuse and threats are the most common types of incident. Physical attacks are comparatively rare.
Who is at risk of violence in the workplace?
Employees whose job requires them to deal with the public can be at risk from violence. Most at risk are those who are engaged in:
- giving a service
- caring
- education
- cash transactions
- delivery/collection
- controlling
- representing authority
Is workplace violence my concern?
Both employer and employees have an interest in reducing violence at work. For employers, violence can lead to poor morale and a poor image for the organisation, making it difficult to recruit and keep staff. It can also mean extra cost, with absenteeism, higher insurance premiums and compensation payments. For employees, violence can cause pain, distress and even disability or death. Physical attacks are obviously dangerous but serious or persistent verbal abuse or threats can also damage employees’ health through anxiety or stress.
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