Booking Policy

Booking a Health and Safety Training Course

ENVICO Ltd accepts firm bookings through the website, by post and fax. In making such bookings clients accept this ‘Bookings and Cancellations Policy’.

Course fees are payable in full after a provisional booking has been made. A provisional booking is a booking made online or offline including the acceptance of ENVICO Ltd booking policy. An invoice will be raised for every online and offline provisional booking made. An invoice sent to a business can be paid by debit card, credit card, cheque or BACS. If a provisional booking is made in the name of an individual and not a business payment is taken over the telephone by debit or credit card after the provisional booking has been made. A business paying by cheque or BACS should return payment in full after the provisional booking has been made. Places on courses and dates requested can not be confirmed or guaranteed until full payment has been received.
Please note: Credit card payments will incurr a 2.5% charge. Debit card payments will not incurr any additional charges.
The acceptance of a purchase order number is entirely at the discretion of ENVICO Ltd. In the event ENVICO Ltd agree to accept a purchase order number instead of payment in advance of the course this will confirm your place(s) on the course and therefore standard cancellation terms will apply. In the event ENVICO Ltd will not accept a purchase order, full payment is required to confirm a place on a course.

All cancellations must be made in writing prior to the commencement date of a course. Course cancellations made after a course has been paid for or confirmed by purchase order will be subject to a minimum administration fee of 30%. Where courses are cancelled between 27 and 14 days prior to course commencement a 50% fee will apply. In the event of non-attendance or course cancellations received less than 14 days prior to course commencement date: full fees will be charged.
It is the responsibility of the client to confirm the arrival of a cancellation letter or fax. In the event that ENVICO Ltd do not receive a letter or fax of cancellation giving the required notice then full course fees will be charged.

Notification is required in all instances and must be in writing. Where notice is received 28 days or more prior to course commencement date a 10% transfer fee will apply. Where notification is received between 27 and 14 days prior to course commencement a 25% transfer fee will apply. Where notice is received fewer than 14 days prior to course commencement full fees are payable.

If clients fail to adhere to our policy then the client will be liable to make full payment of fees due. ENVICO Ltd reserves the right to cancel or change course dates or venues at any time without liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid. ENVICO Ltd reserves the right to refuse any booking.
ENVICO Ltd will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course vennue is changed resulting in costs being incurred by the client ENVICO Ltd will not be held liable.

eLearning courses are paid for via the ENVICO Ltd website at the point of booking using our secure HSBC ePayment facility. ENVICO Ltd are unable to offer a refund after an eLearning course has been booked and paid for due to software licensing and examining body costs incurred after the booking has been made.