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What is the TACT Course?

Children love to have fun; sometimes their idea of fun disregards their safety and safety of others or just becomes boisterous and annoying to other customers. Unfortunately, it is sometimes the case that the child’s supervision adult may react emotionally when their child is correct. This online TACT course explores how to avoid confrontational situations by adopting a communication style that allows the team member to intervene positively and tactfully to prevent a situation from escalating.

Who is the TACT Course Suitable For?

The TACT (dealing with difficult situations) course explores how to avoid confrontational situations by adopting a communication style that allows the team member to intervene positively and tactfully to prevent a situation from escalating.

What’s Included in the TACT Course?

This TACT (dealing with difficult situations) course is set in the context of a leisure club with scenarios to teach key principles, using work-based examples, discovery learning and reflection.

Course Content

  • The importance of maintaining a relaxing and fun environment.
  • Accountability.
  • The behavioural standards expected of children.
  • The need to act with positive intent.
  • The consequence of persistent disruptive behaviour.
  • The four steps of TACTful situation management.
  • The procedure to be followed should it not be possible to resolve a situation immediately.

Online Course Format

The online TACT course is presented via an easy-to-use interface which is retina friendly, engaging, interactive and has a fresh modern style. The course can be accessed using (PC, Tablet or Mac), and the latest version of Chrome, Firefox, Safari or Edge, please note that Pop-up may need to be enabled. The content complies with subject related standards and has an associated online knowledge assessment the successful completion of which results in a Certificate of Achievement that is certified by TQA and carries unique registration number. Certificates can be printed and saved.

Additional T&C

The TACT course will be available for 30-days once the account is activated with the new title. The purchase price includes one quiz attempt, resits are available for a small administration charge of £5.00 plus VAT.