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Mental Health First Aid Training Course
Our Mental Health First Aid (MHFA) Training course equips select employees with the knowledge they need to provide mental health support within their organisation. Like regular first aid for physical injuries, this course is designed to offer help and support those suffering from a mental health issue, large or small.
Having a trained first aider on site can go far in helping to identify and alleviate the risks of mental health issues in the workplace. This course includes a theoretical as well as a practical assessment task that users can complete online.
Course Details
Duration: Approximately 8 hours
Approval body: CPD
Format: Fully online
Assessment: Multiple choice
Certification: Same day digital certificate
Certificate Validity: Typically 3 years
Course Overview
The course explains what mental health is, how it can change over time, and how it affects thoughts, feelings, and behaviour. It introduces common mental health conditions such as stress, anxiety, and depression, and highlights how these may present in a work environment.
Learners will understand how to identify early warning signs, approach conversations sensitively, and support individuals while maintaining appropriate boundaries. The course also outlines the importance of signposting to professional help and internal support systems.
Who Should Take This Course
- HR professionals
- Managers and team leaders
- Health and safety officers
- Customer service staff
- Teachers and educational staff
- First Responders
Course Content
This course contains the following modules:
Module 1 – What is Mental Health First Aid
- What is Mental Health First Aid?
- Why Do We Need Mental Health First Aid?
- The Mental Health Continuum
- Mental Health Resilience
- The Mental Health Stigma
Module 2 – Mental Health Issues and Disorders
- Suicide
- Depression
- Anxiety Disorder
- Other Anxiety Disorders
- Self-harm
- Psychosis
- Substance Abuse
- Other Risk Factors
- Treatment
Module 3 – Giving Mental Health First Aid
- Approach
- Assess
- Decide on Urgency
- Urgent Actions for Self-harm & Suicide
- Panic Attacks, Trauma & Severe Psychotic States
- Non-urgent Warning Signs
- Listen
- Provide Support
- Encourage Getting Help
- Encourage Good Mental Health Habits
- Immediate Supports
Module 4 – Communication Skills
- Communication Aspects
- How You Act
- Listening Skills
- How You Speak
- Communication Barriers
Module 5 – Putting Mental Health First Aid Into Action – Case Studies
In this module, learners listen to audio of individuals dealing with a mental health issue to practice assessment. They then listen to a first aider speaking with an individual struggling with an issue and gauge their success.
- Case Study 01: Elle
- Case Study 02: Nigel
- Case Study 03: Steph
- Case Study 04: Paula
- Case Study 05: First Aid Interview
Learning Outcomes
- What is meant by well-being and mental health in the workplace
- Aims of mental health first aid
- What is meant by the mental health continuum
- Common mental health conditions and risk factors
- Role of the mental health first aider
- Common treatments and interventions
- Sources of reliable information and support for first aiders
- Mental health first aid through case studies
- How to support anyone showing signs or symptoms of a mental health issue
Available in 20+ Languages
Course subtitles are available in multiple languages, including:
- English
- French
- German
- Spanish
- Dutch
- Italian
- Polish
Assessment
To earn their mental health first aid certification, users will complete online theoretical and practical assessments.
The theoretical assessment consists of 24 multiple choice questions based on knowledge learned throughout the course. Users must earn a mark of 80% to pass the test. Two attempts are given.
The practical assessment requires the user to view four case studies of mental health first aid interviews. The users are then asked to answer questions and record a video response to the case studies. All recordings are externally assessed by a qualified mental health nurse.
Both the theoretical and practical assessment are completely online.
Certificate
The course certificate includes:
- User name
- Company name
- Course name
- Completion date
- Expiry date
- Approval body
A CPD-certified training certificate will be available for download and printing instantly upon course completion.
Course Approval By
- CPD
Why Is Mental Health First Aid Important?
Mental health and well-being issues are a problem not just in workplaces, but across the UK. On average, around 1 in 4 people experience some form of mental health problem on a yearly basis, according to MFHA England.
Studies also reveal that nearly one in seven experience mental health problems in the workplace, while around 13% of all sickness absence is due to mental health issues. The effects of the COVID-19 pandemic are also still being felt, as more and more young workers report feeling anxious – highlighting the necessity for youth mental health first aid.
This training helps workers seek help and encourages them to focus on their mental well-being. It is important to gain awareness of the issues and approach such situations with caution and sensitivity. It also helps learn the mental health first aider responsibilities and how to identify various types of mental ill health.
About Mental Health First Aid Online Training
A mental health first aider may simply provide someone with an ear to listen when they are feeling stressed. But they also are trained to spot the signs of more severe issues and crises.
Having someone trained in mental health first aid in the workplace can go far in supporting a positive culture of mental health. It also contributes to supporting employee health and well-being, which can be beneficial for both their personal and professional improvement.
Our course provides an understanding of various types of mental ill health and potential signs that someone is suffering. It then works through the steps of offering help to that individual. This may range from simply listening to them discuss what’s bothering them, to encouraging them to look after themselves or speak to their GP, to responding to a potential suicide risk.