Booking a Health and Safety Course

PAYMENT

CREDIT AND REFUND TIMESCALES

In the unlikely event that a course booked is cancelled by the training provider due to unforeseen circumstances, Envico Ltd will do all it can to transfer the delegate(s) onto the most suitable alternative course (please note that the cost of the course may vary as it may be with a different training provider). If the alternative(s) offered are not suitable, Envico Ltd will either raise a credit note or offer a full refund. All credit notes and refunds must be taken within a period of 12 months from the date of the credit note. Any request after this period will be considered invalid.

COURSE JOINING INSTRUCTIONS

Envico’s standard procedure advises the client that on the day payment is made, the client will receive course joining instructions – these will be delivered to the email address provided by the client at the time of booking. The date joining instructions are issued is recorded within our information systems and assumed received by the client.

Envico cannot be held responsible for when or if a client checks that they have received the instructions. It is therefore the responsibility of the client to contact Envico in good time if the joining instructions have not been received.

Contacting Envico over the weekend or on the morning of the course for this information may result in the clients late arrival to the venue. In the event of late arrival the course instructor may refuse the client access to the course, in which case 100% of the fees will be payable and Envico will not be held responsible in any way.

BOOKING CANCELLATIONS

Any course bookings confirmed by way of payment or official purchase order will be subject to the maximum following cancellation charges:

  • Between 8 / 12 weeks of the start date: 25%
  • Between 4 / 8 weeks of the start date: 50%
  • Up to 4 weeks of the start date: 100%

BOOKING TRANSFERS

Any course bookings confirmed by way of payment or official purchase order will be subject to the maximum following transfer charges:

FAILURE TO ADHERE

CERTIFICATES

E-LEARNING COURSES

Envico Ltd does not take responsibility for the following:

VIRTUAL LEARNING COURSES

Individual Requirements: Each delegate must have a suitable Computer, Laptop, Tablet or Smartphone with a functional camera, microphone and speaker.

Envico Ltd does not take responsibility for the following: