Terms of Service (ToS)

Booking a Health and Safety Course

• Envico accepts firm bookings through the website, by email and over the phone. In making such bookings clients accept this ‘Bookings and Cancellations Policy’.

PAYMENT

• Course fees are payable in full after a provisional booking has been made. A provisional booking is a booking made online or offline including the acceptance of Envico booking policy. An invoice will be raised for every online and offline provisional booking made. An invoice sent to a business can be paid by debit card, credit card, cheque or bank transfer. If a provisional booking is made in the name of an individual and not a business payment is taken over the telephone by debit or credit card after the provisional booking has been made. A business paying by cheque or BACS should return payment in full after the provisional booking has been made. Places on courses and dates requested can not be confirmed or guaranteed until full payment has been received.
• Envico operates on a predominantly business to business basis. Payment by corporate credit card will incur a 2.5% surcharge. This will not be applicable to business owners or individuals using their personal credit card. Payments made by debit card will not incur a surcharge.
• The acceptance of a purchase order number is entirely at the discretion of Envico. In the event Envico agree to accept a purchase order number instead of payment in advance of the course this will confirm your place(s) on the course and therefore standard cancellation terms will apply. In the event Envico will not accept a purchase order, full payment is required to confirm a place on a course.
• In line with Government guidelines, Envico Ltd, reserve the right to charge Statutory Interest [8% plus the Bank of England base rate on Business to Business transactions], in relation to any late payments. Envico Ltd also reserve the right to claim Debt Recovery costs on late payments, in line with Government guidelines.

CREDIT AND REFUND TIMESCALES

In the unlikely event that a course booked is cancelled by the training provider due to unforeseen circumstances, Envico Ltd will do all it can to transfer the delegate(s) onto the most suitable alternative course (please note that the cost of the course may vary as it may be with a different training provider). If the alternative(s) offered are not suitable, Envico Ltd will either raise a credit note or offer a full refund. All credit notes and refunds must be taken within a period of 12 months from the date of the credit note. Any request after this period will be considered invalid.

COURSE JOINING INSTRUCTIONS

Envico’s standard procedure advises the client that on the day payment is made, the client will receive course joining instructions – these will be delivered to the email address provided by the client at the time of booking. The date joining instructions are issued is recorded within our information systems and assumed received by the client.

Envico cannot be held responsible for when or if a client checks that they have received the instructions. It is therefore the responsibility of the client to contact Envico in good time if the joining instructions have not been received.

Contacting Envico over the weekend or on the morning of the course for this information may result in the clients late arrival to the venue. In the event of late arrival the course instructor may refuse the client access to the course, in which case 100% of the fees will be payable and Envico will not be held responsible in any way.

BOOKING CANCELLATIONS

• All requests to cancel a confirmed booking must be made in writing prior to the commencement date of a course.
• It is the responsibility of the client to confirm a cancellation of a confirmed booking in writing.
• In the event that Envico do not receive the notification of cancellation in writing giving the required notice, then full course fees will be charged.
• A minimum administration fee of £35.00 + VAT will be applied to all course booking cancellations.

Any course bookings confirmed by way of payment or official purchase order will be subject to the maximum following cancellation charges:

BOOKING TRANSFERS

• All requests to transfer a confirmed booking must be made in writing prior to the commencement date of a course.
• It is the responsibility of the client to confirm a transfer request of a confirmed booking in writing. In the event that Envico do not receive the request to transfer in writing giving the required notice, then full course fees will be charged.
• A minimum administration fee of £35.00 + VAT will be applied to all requests to transfer confirmed bookings.
• Delegate name change requests must be made in writing prior to the commencement date of the course.
• Name changes for classroom based courses will be made with no additional charge (except for NEBOSH courses). For NEBOSH courses, once the registration closing date has passed delegates are unable to be un-registered. Students cannot swap their place with another student. Full fees will be applicable.
• Name changes for virtual/remote courses may incur a charge, or may be subject to the Cancellation Terms of Service due to the course materials and other information being sent prior to the course start date. This will be checked and advised by our team at the time that the request is received.
• Delegates can only be transferred to courses run by the Training Provider the booking was originally confirmed with.
• Transfer requests to a course run by an alternative provider will be subject to full fees. Only 1 request to transfer per booking will be permitted. Additional requests will be subject to full fees. All requests to cancel a confirmed booking must be made in writing prior to the commencement date of a course.
• It is the responsibility of the client to confirm a cancellation of a confirmed booking in writing. In the event that Envico do not receive the notification of cancellation in writing giving the required notice, then full course fees will be charged. A minimum administration fee of £35.00 + VAT will be applied to all course booking cancellations.

Any course bookings confirmed by way of payment or official purchase order will be subject to the maximum following transfer charges:

• Between 8 / 12 weeks of the start date: 25%
• Between 4 / 8 weeks of the start date: 50%
• Up to 4 weeks of the start date: 100%

FAILURE TO ADHERE

• If clients fail to adhere to our policy then the client will be liable to make full payment of fees due. Envico reserves the right to cancel or change course dates or venues at any time without liability. In these circumstances we will offer at our discretion alternative options, a credit note or a refund of fees paid. Envico reserves the right to refuse any booking.
• Envico will not be held responsible for any financial loss incurred by a client relating to travel and hotel reservations or any other associated costs. Hotels and other accommodation is booked by the client at the clients own risk. If a training course is cancelled at short notice or a course venue is changed resulting in costs being incurred by the client Envico will not be held liable.

CERTIFICATES

• Course certificates are posted by 2nd class Royal Mail. Replacements must be obtained from the awarding body at a maximum cost of £35 per certificate. The person who registered the course will be notified by email when the certificate(s) has been sent. If you do not receive your certificate(s) within four weeks from the date of the email, please advise us immediately. After this time Envico cannot be held responsible for providing replacement certificates free of charge. Any change of delivery address for certificates, need to be made in writing and notification needs to be received prior to the end date of the course.
• The default delivery method for all Site Safety Plus (SSP) certificates is digital (.PDF), meaning hard copy certificates will not be sent. All customers should now receive certificates more quickly, provided that all payment terms have been met.

E-LEARNING COURSES

• E-learning courses are paid for in advance. Payment can be made over the telephone by debit or credit card (card charges will apply as specified above), cheque or BACS transfer. Envico are unable to offer a refund after an e-learning course has been booked and paid for due to software licensing and examining body costs incurred after the booking has been made.

Envico Ltd does not take responsibility for the following:

• Internet connectivity
• Device performance and or compatibility
• Firewall and or security settings that block access
• SPAM filter settings that prevent email communication
• Browser performance (pop-ups must be enabled)
• User IT skills

Envico Ltd does not take responsibility for the following:

• Internet connectivity
• Device performance and or compatibility
• Firewall and or security settings that block access
• SPAM filter settings that prevent email communication
• Browser performance (pop-ups must be enabled)
• User IT skills