Conflict Resolution Training
A Conflict Resolution and Personal Safety training course enables employees to protect themselves in the face of confrontational behaviour
Typical Course Overview
Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. High staff turnover and a lack of Conflict Resolution training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.
Typical Outline Programme
Conflict Resolution training courses typically cover the following topics:
- The law
- The work environment
- Resolving confrontational situations
- Personal safety
- Qualification information
Conflict Resolution Training Courses are Designed For
- All employees
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