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FAQ Level 2 Mental Health: Workplace Responder First Aid Course

The FAQ Level 2 Award in Mental Health: Workplace Responder covers current issues affecting the mental health of individuals, the policies and best practice framework for managing mental health in the workplace, the promotion of positive attitudes towards mental health conditions and how to support line managers to assist individuals returning to work after experiencing a mental health episode.

The qualification is aimed at individuals who intend to take on the role of Mental Health Workplace Responder, but it is also relevant to other employees and managers intending to develop their knowledge of mental health conditions.

Who is the Mental Health: Workplace Responder For?

This workplace responder first aid course is suitable for those looking to understand and improve their knowledge and confidence about mental health and to learn the skills to support their own and others’ positive wellbeing in the workplace. Please be aware that this course focuses on employees in the workplace and covers subjects that some people may find distressing, including suicide and self-harm. If a delegate feels overwhelmed they can leave the course at any time.

However, if you feel in advance that this subject may be too distressing for the delegate please do not book them on without first asking them whether they would feel comfortable attending. If the delegate is unsure whether this topic is suitable for them, please encourage them to contact us on 0808 1966 830 to discuss their concerns. For support with your mental health, please contact Samaritans on 116 123, or NHS 111.

Workplace Responder Course Content

  • What is mental health
  • What is the difference between a mental health episode, crisis and condition
  • Factors that affect our mental health
  • The mental health continuum
  • Roles and responsibilities of a Mental Health First Aider and Responder
  • Mental health action plan protocol
  • Active listening skills
  • How to have a wellbeing conversation
  • How to give immediate support and where to signpost someone to for additional support
  • Recognising stress
  • Anxiety and anxiety disorder
  • Recognising depression
  • Suicide signs and symptoms and the continuum
  • How to recognise OCD, PTSD, eating disorders, self harm, substance abuse and psychosis

Course Duration

  • 1-Day

Pre-requisites to Attend the Training

Learners must be registered with FutureQuals by 12pm of the day of the course. To do this we require some additional information which we will request from you using the link in the joining instructions. You must also bring the relevant ID to the course as outlined in the required pre-course reading. This can be accessed through the link to our online learning hub enclosed in the joining instructions.


Assessment is carried out through a multiple-choice question paper.


Subject to passing the assessment, learners will be awarded with an FAQ Level 2 award in Mental Health: Workplace